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Listening A brief introductory article on listening
Roadblocks Lists twelve common roadblocks
Managing hostile callers Techniques for managing direct and indirect hostility
Managing hostile callers Techniques for managing direct and indirect hostility in telephone counselling
Problem solving approaches for telephone counsellors
Ways to invite client ownership to address their problems A number of strategies are listed, from a range of counselling models.
Should we empathise or problem solve? A brief article describing how some telephone counsellors tend towards empathy and others towards problem solving.
What is empathy? A really brief introduction.
Transactional Analysis for telephone crisis counsellors
Some brief guidelines for managing psychiatric callers on a crisis line
A really brief introduction to cognitive therapy
Externalisation for telephone counsellors
Postmodern Counselling Assumptions and Christianity
Two Christian Cognitive therapies compared with Rational Emotive Therapy
Ethical issues for counselling over the Internet An examination of the risks and benefits of online counselling.
Managing value conflicts with counselling clients Explores how telephone counsellors can respond to callers with differing values to the counsellor’s own values.
Rational Emotive Therapy and the Christian therapist An evaluation of Ellis' 11 common irrational beliefs in the light of Scripture. To what extent can these be utilised by the Christian therapist as 'disputational' aids?
The Effects and Treatments of Schizophrenia from a Christian Perspective
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